infiniteconferencing.com August 2004
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Welcome to ConferencingNews
: Sponsored by Infinite Conferencing, the monthly newsletter provides insights into the rapidly changing world of phone and Web conferencing services.

In this month's edition, ConferencingNews takes a closer look at the people and products that optimize your Web and phone conference experience.

Clearly, it's challenging to keep workers in sync when they work miles apart. Eager to bridge the gap? Consider the case of Lambda Legal, and see how phone conferencing technology helped the organization stay organized.

Enjoy this latest edition of ConferencingNews. Be sure to let us know what you think.

Dave Kott, vice president of sales and marketing

Phone Conferences Prove Their Case
For Lambda Legal's Far-Flung Organization

It may sound difficult at best, but the deputy director of Lambda Legal manages to oversee more than 85 employees, 32 board members and five offices - all from the comfort of her Manhattan office. One of her secrets to success: Infinite Conferencing's phone conferencing services.
Read More
Web Conference Hosts Get More Control, Polling and Scheduling Enhancements
Run real-time question and answer sessions during Web conferences. Schedule Web conferences via Microsoft Outlook software. Bar unwanted participants from an active Web conference. WebInterpoint, Infinite Conferencing's Web conferencing service, gets a major upgrade.
Learn More
Profile: Manager Julie Glazer
Remains At Your Service

Customer service can make or break company relationships. Infinite Conferencing understands the importance of good customer service and offers all of its customers something that's rare in the industry: a dedicated customer service rep. Our ConferencingNews reporter takes you behind the scenes with Customer Service Manager Julie Glazer.
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Best Practices: Be on the 'Outlook' for Meeting Requests
What, you didn't know about the meeting? In today's wired world, there's no good excuse for missing a meeting. Chances are good that you, your boss, co-workers, business partners or clients have the means to set up meetings electronically. Still, it's the rare organizer who knows how to schedule meetings so that they run on time and go smoothly. For the rest of us, Microsoft offers this set of best practices.
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What to Do When Meetings Go Astray
Conference calls and virtual meetings can easily get derailed. Far too often, meetings can get bogged down by participants who argue, complain or simply divert the discussion. Writer Virginia Reeves offers ways to cope with common, but difficult behaviors common to meetings.
Read More
   Monthly Survey
Cartoon

 

Who would you prefer to reach when you contact customer service?


Doesn't matter to me as long as
     I get the best price

A robot
An outsourced help desk in India
A dedicated service
     representative


 

 

For last issue's survey results,
Click Here.


 

   Trial Offer
Free Web Conferencing and Conference Calling
Infinite Conferencing offers a free trial of WebInterpoint web conferencing and our Reservationless phone conferencing good for seven days. Both services are completely automated and require no advance reservation.
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   Forward to a Friend
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Forward this newsletter to a friend for a chance to win Sony a 5.1 megapixel
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