• New! — Weekly Web conference training sessions.  Improve your technique and look like a pro
• Referral Program — Easiest $25 you'll ever earn
• Tips & Tricks — Basic and advanced tips to improve your Reservationless phone conference

Welcome to the first issue of the ConferencingNews™. We've created it especially to help you, our valued customer, have more effective virtual meetings. Each edition will offer tips and tricks for better communications, and keep you informed about the latest phone & web conferencing features. You'll find subscription information at the end of this newsletter.

All of our conferencing services are backed by our pledge to you. We live by it, and want you to count on it. Read it in full below.

And we always welcome your feedback. Please tell us what you’d like to see in the service offering and this newsletter by sending your suggestions to NewsFeedback@infiniteconferencing.com.

Keith Maddox
Vice President, Sales & Marketing
kmaddox@infiniteconferencing.com

New Service:  Free weekly training on WebInterpoint (web conferencing)

Join us on Mondays at 10 a.m. or Fridays at 2 p.m. (Eastern time) for a free 30 minute training session on WebInterpoint.  Our product expert will help you polish your delivery - have your audience seeing what you want, when you want.

Did you know that you can send a broadcast text message to every participant?  Share your entire desktop?  Learn about this and more.  To attend you need to RSVP with your account manager or call us at 1.877.520.3069

Referral Program:  Earn a $25 Amazon gift certificate for each referral

Yes, we want to give you a $25 Amazon gift certificate!  It's our way of saying "thanks" for simply referring a work colleague or friend to our service* --- and they'll thank you for introducing them to the superior service and cost savings we offer.

* Gift certificates are purchased monthly and require that referred customers purchase at least $100 of conferencing services

1) Contact your work colleague or friend to be sure they are interested

2) Have them call us, or tell us how and when to contact them

3) Start thinking about what to redeem your coupon for :-)  We will email your coupon as soon as we receive their first payment.

Tips & Tricks:  For better Reservationless/automated conference calls

The Basics:
Avoid cell phones, speaker phones and noisy environments, and encourage your participants to do the same.  This becomes more and more important as the size of your conference call grows.  It's common sense, really, but you wouldn't believe how commonly problems arise from these mistakes.  Being proactive with the Mute/Un-mute [*6] and Presentation Mode [*7] commands will pay big dividends by minimizing static and background noise.

Advanced:
Dialing out* - Did you know that you can dial anywhere in the world from the conferencing system?  As long as you are dialed in on the Chairperson Entry Code, you simply dial [#3] + [area code] + [phone number] for a domestic person, or [#3] + [011] + [country code] + [phone number] for people abroad.  If you reach the intended person, press [#5] to return yourself and them to the conference, otherwise, press [#4] to drop the dialed line and return only yourself to the conference.

Click the following links for a complete User's Guide or List of Configurable Conference Features.

* Additional charges apply for dialing out to anywhere beyond the 48 contiguous US states.

Infinite Conferencing Pledge

Infinite Conferencing aims to provide the most reliable, easy to use, and affordable phone & web conferencing services.  We pledge to improve your virtual meetings by enabling you to:

• Communicate better
• Easily control your virtual meetings
• Provide easy-to-read reports of usage and charges

We also strive to give you the most friendly and knowledgeable customer service possible. You can expect a prompt response to your email questions, typically within 2 business hours.  Immediate assistance can always be found during business hours by calling customer service at 888.203.7900.

We value your business and always welcome your thoughts. Please get in touch at NewsFeedback@infiniteconferencing.com.

ConferencingNews™ will be published several times a year. If you wish to unsubscribe from this mailing, please follow the opt-out instructions below.

© 2003 Infinite Conferencing, LLC. All Rights Reserved.