PHONE CONFERENCING
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Features & Enhancements


There are many included features and optional enhancements available for our Operator-Assisted phone conferencing. Our team of specialists tailor the event to meet your needs - and ensure success.

 

Conference calling

Included Features

Included at no extra charge upon request:

Reservation Conffirmation Reservation Confirmation
Operator Monitoring Operator Monitoring
Presentation Mode Presentation Mode
Question & Answer Question & Answer (Q & A)
Polling Polling
Sub-Conferencing Sub-Conferencing
Music-On-Hold Music-On-Hold
Communications Line Communications Line
Roll Call Roll Call
Security Password Protection Security Password Protection &
Conference Lock
Miscellaneous Miscellaneous others: Announce Entry. Entry and Exit Tones, Self Mute,Group Mute
   

Reservation Confirmation

Fax or e-mail confirmation of the reservation with conferencing details.

Operator Monitoring

If requested, our professional Conference Operator monitors the entire conference to assist with required features such as Q&A, Polling, Sub-Conferencing, Group Muting, etc., or to simply answer questions and help with call flow.

Presentation Mode

All participant lines are muted and only the speaker(s) may be heard.

Question & Answer (Q&A)

Used in conjunction with Presentation Mode, the Speaker gives opening remarks then asks the Conference Operator to facilitate a Q&A session. The Conference Operator then instructs participaconference callingnts how to queue up and introduces them by name to acknowledge their questions.

Polling

Used in conjunction with Presentation Mode, the Speaker provides the Conference Operator with a list of multiple choice questions, along with the available answers prior to the start of the conference. After the Chair reads the questions in conference, participants may cast their votes by pressing the number on their touchtone phone that corresponds with their answer of choice.

Sub-conferencing

Separates the Speaker(s) from the main conference, and is used to communicate with the Conference Operator prior to conference start time. Any sub-group of callers can be placed into their own private conference. For larger calls, all speakers are typically placed into a sub-conference before the main conference begins.

Music-on-Hold

Callers are placed into music-on-hold until the Speakers are ready to begin the conference.

Communications Line

Used as a private line with the Conference Operator to discuss call details before and/or during a conference.

Roll Call

Performed by the Conference Operator, an announcement of participants' names at the beginning of the conference.

Security: Password Protection & Conference Lock

A conference is secured by allowing entry to only those callers with your designated password, or entry is denied to late-comers and/or uninvited guests.

Miscellaneous Others

Announce Entry, Entry and Exit Tones, Self Mute, Group Mute

 

conference call service conference call services  

Optional Service Enhancements

Available for an additional fee:

Call Notification Call Notification
Call Registration / RSVP Call Registration/RSVP
Custom, On-hold Message & Music Custom, On-hold Message & Music
Voice Broadcast Voice Broadcast
Fax/E-Mail Broadcast Fax/E-Mail Broadcast
Participation Report Participation Report
Digital Replay Digital Replay
Digital Replay Participation Report Digital Replay Participation Report
CD or Tape CD or Tape
WAV File Download WAV File Download
Transcription Transcription
Web Conferencing / Webcasting Web Conferencing / Webcasting
   

Call Notification

Participants are called by a live Infinite Conferencing representative to inform them of an upcoming conference and provide instructions.

Call Registration / RSVP

Setup fee includes a branded toll-free number (optional) for invitees to call and RSVP. Weekly registration reports are e-mailed or faxed.

Custom, On-hold Message & Music

Have callers hear your custom, scripted message along with music while they are in the "lobby" (after being greeted by an operator, but before the conference begins).

Voice Broadcast

Simultaneously sends pre-recorded invitations and/or reminders by voice message to a few, hundreds, or thousands of invitees, regardless of whether the call is answered live or voicemail/answering machine is detected.

Fax/E-Mail Broadcast

Typically used to send invitations and/or visual aids to participants prior to the conference.

Participation Report

A report of those who participated on the conference call. The list is inclusive of any information requested to be retrieved from participants prior to being placed into the call (name, company, phone number, etc.).

Digital Replay

Digitally records the conference call for immediate availability following the conference. Ideal for those unable to attend the live call. Listeners dial a toll-free or toll number anytime they choose, dial an entry code, and instantly begin hearing the conference call.

Digital Replay Participation Report

List of system usage for Digital Replay. If unique PIN codes are issued, we can give you comprehensive contact information for each caller.

CD or Tape

A copy of the recorded conference is sent immediately following the conference.

WAV File Download

Your conference is digitally recorded and stored as a WAV file. We simply give you a URL (hyperlink) to retrieve it.

Transcription

A written copy of the conference call dialogue available is delivered to you via e-mail or fax.

 

Web Conferencing / Webcasting

Our Web conferencing is great for everyday online meetings and presentations. It is easy to use and requires no advance reservation.

Webcasting allows you to reach the masses via the Internet. With audio streaming technology, your participants only need a Net-connected computer with speakers to hear the live conference call. Our Webcasting service also offers PowerPoint slideshows, polling, text-based Q&A, and speaker photos or video streaming.