When conversation takes place, the intent, emotion, and attitudes of the parties are generally and primarily decoded through body language.However, when you're on the phone conducting an audio conference, you do not have the luxury of expressing emotions through body language. As a result, your audience is solely dependent on the tone of your voice. With this in mind, it is suggested that when on a conference call use words that label your emotions so that no one is in doubt how you feel. For example, "We were incredibly grateful and extremely moved by the overwhelming support being provided by the community after that winter storm!"