Our Firm

Web Support Technician

Job Description:


Infinite Conferencing, an Onstream Media company, is a fast-growing provider of virtual group communication services and technology: phone & web conferencing, webinar, webcasting and other related services. Serving more than 3000 companies worldwide, the company is based in Springfield, NJ.

We are currently seeking an ambitious, enthusiastic, and client-focused Web Services Coordinator to be part of our fast-paced Operations team.

We offer a fun working environment, 100% COMPANY PAID benefits, and the opportunity to be part of a leading telecommunications company, recently featured on the INC 5000 list!


We recognize that people are the source of our strength and we are committed to creating an environment that promotes innovation, teamwork and trust. We also recognize that our employees are our most valued resource and we support and encourage their on-going professional development.



Responsibilities will include (but are not limited to):

  • Act as a technical resource for clients and colleagues to resolve Tier 1 web conferencing issues
  • Respond to e-mail inquiries and phone calls related to web and audio conferencing
  • Maintain log of client inquiries and requests
  • Foster superior client relations to encourage repeat business
  • Build event registration pages
  • Monitor client usage and execute sound quality assurance measures to ensure 100% accuracy
  • Provide audio conference operator services


  • At least 2 years of solid customer service experience
  • At least 2 years of solid experience in a helpdesk role
  • Basic knowledge of HTML
  • Basic knowledge of Java
  • Working knowledge of CSS
  • Working knowledge of Dreamweaver
  • Experience with Photoshop a plus
  • Advanced ability to navigate Windows and Mac operating systems and troubleshoot with clients
  • Superior problem solving skills a MUST
  • Ability to work independently and a team environment
  • College degree or equal field experience is a must
  • Ability to handle high-pressure situations with ease





Please e-mail resumes to Along with your resume, please describe 2 life experiences in which you have had great success. (Candidates who do not answer this question will not be considered) Upon receipt of your resume and life experiences, you will be contacted within 7 business days if we see a potential fit.


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